Refund and Returns Policy
Thank you for shopping with SA Royal Honey House . We are committed to ensuring your satisfaction. Please review our refund and returns policy carefully:
Eligibility for Returns
We accept returns only under the following conditions:
- Incorrect Product Sent: If you receive a product that differs from your order.
- Damaged or Opened Package: If the product is damaged or the package has been tampered with upon delivery.
Conditions for Return
- Returns must be requested within 48 hours of receiving the product.
- Products must remain unopened and in their original packaging to qualify for a return.
- Opened or used products are non-returnable under any circumstances.
- Video Evidence Required: To ensure the integrity of the claim, customers must provide a video recording of the package being unboxed. This helps verify any discrepancies or damages.
Non-Returnable Items
- Products that are delivered correctly and match the order specifications.
- Any product that has been opened, used, or tampered with.
How to Request a Return
- Contact Us: Reach out via WhatsApp or email us at info@royalhoneyhouse.us.
- Provide Evidence: Include a clear video of the unboxing process, showing the condition of the received package.
- Verification Process: Once we verify your claim, we will process the return or exchange accordingly.
Contact Information
- Email: info@royalhoneyhouse.us
- WhatsApp/Tel: +1 307-200-8897
Important Notes
- Refunds or replacements will only be issued once the returned product has been received and verified by our team.
- Shipping fees for returns are the responsibility of the customer unless the issue is due to an error on our part.
Golden Royal Honey for men – (12 Sachets, 20g)